Press Release
Irdeto Provides Customer Care and Billing Solution For Telenor Group Across Scandinavia
Telenor Enlists Irdeto to Support its Drive to Attract and Retain Broadband and TV Customers Across Denmark, Sweden, Finland and Norway
AMSTERDAM, The Netherlands – 2 March 2010 – Irdeto, a leading expert in content and business model protection solutions and services, today announced that it has implemented its robust customer care and billing solution for long term customer Telenor Group in Denmark for Pay TV. The solution will also be rolled out in Sweden, Norway and Finland in the next months to provide Telenor with a flexible solution that enables the effective management of multi-play services, streamlined workflows, improved efficiencies and increased average revenue per user (ARPU).
Telenor, a global provider of telecommunications services with over 172 million subscribers, will introduce the Irdeto solution for direct to home (DTH) and cable service customers across all four countries. The DTH side of the business will be upgrading to this latest iteration of Irdeto’s solution from the company’s prior version that has been running successfully for several years. Telenor decided to make the upgrade because the Irdeto solution offers flexibility, modularity, and the ability to scale with the organization.
An increasingly competitive pay TV market in Scandinavia, means that to maintain a competitive edge, Telenor needed to develop comprehensive solutions to build and retain subscribers.
“The decision to deploy Irdeto’s new customer care and billing solution across the entire Scandinavian operation was made in light of our ambitious growth plans to retain our number one position in Norway and continue to gain market share across the other regions. To achieve this, it will be essential to offer customers a flexible care and billing solution that will enable pre-paid functionality,” said Trond Ove Breivik VP & CIO, Telenor Broadcast Holding AS. “Having worked successfully with Irdeto for around ten years, it was clear that its new BSS or customer care and billing solution would allow Telenor to create sustainable and attractive business models to improve the service offered to customers."
"Irdeto understands that pay media operators like Telenor benefit from a modular, scalable customer care and billing solution that can be accessed via a Web browser and will interface easily with their banks and any other systems they use. Irdeto’s customer care and billing solution was designed to enable multiplay operators in more than 40 countries to reduce customer churn, increase ARPU, decrease time-to-market and reduce total cost of ownership,” commented Brian Forssman, senior vice president of Irdeto’s Business Support Systems (BSS).
According to research analyst group, Forrester, by 2014, less than 10% of European TV sets in use will receive analog TV and there will be an intensification of competition in the Western European TV market. This means that, in a more digitized market, it will be the providers that implement more flexible pricing offers, and focus primarily on customer retention that will succeed.
For more information about Irdeto BSS please visit here.
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About Irdeto
Irdeto empowers companies to protect and monetize digital assets and maximize return on content with innovative and reliable software technologies, content management and distribution solutions and end-to-end solutions and services. The company’s products include conditional access, digital rights management, business support systems and set-top box software solutions. Through group company Cloakware, it provides software and datacenter security solutions, More than 500 customers worldwide trust Irdeto to secure and enable the delivery of their valuable content across digital broadcast, IP, mobile, enterprise and government networks. Irdeto solutions currently enable simple to advanced business models on more than one billion devices and applications.
Founded in 1969, Irdeto employs over 900 people in 25 offices across the globe, including the dual corporate headquarters in Amsterdam and Beijing. The company is a subsidiary of multinational media group Naspers (JSE: NPN), which includes a wide range of pay TV, Internet, instant-messaging, technology and publishing businesses. For more information, please visit www.irdeto.com.
For further information about Irdeto please contact:
Susan Brown
Irdeto Corporate Communications Manager
Tel: +31 (0)23 556 2218
Email:sbrown@irdeto.com
Siân Aherne/ Gabriela Warren
Racepoint Group
Tel: +44 (0) 208 752 3208/3209
Email: irdetouk@racepointgroup.com
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