Solutions for Integrated Billing, Customer Care and Business Intelligence

Irdeto’s Customer Care & Billing solution integrates billing, customer care and business intelligence to enable operators to gain a 360-degree view of customer history. This ensures that clients receive exceptional and customized service whether they are initiating the conversation or the content provider is reaching out with an offer tailored to a customer’s specific interests. By applying sophisticated business intelligence capabilities to customer purchasing patterns and other variables to create targeted promotions, content providers are also able to create more effective cross-sell and up-sell opportunities.

As more operators move towards a-la-carte offerings and highly targeted campaigns including multiple consumers in a single household Irdeto Customer Care & Billing solution supports flexible pricing models and offerings while enabling operators to more easily deliver and track content for consumers, businesses and multiple dwelling units (MDUs) customers. This flexibility increases customer loyalty and reduces time to market while streamlining back-office activities through a fully integrated system.

Irdeto Customer Care & Billing solution is based on the company’s extensive knowledge and experience with a variety of distribution platforms and is built on the industry’s leading, standards-based technologies and is fully scalable, to accommodate the needs of content providers today and in the future.