Customer and Partner Support

Welcome! Irdeto customers and partners can access the appropriate support portal below.

If you need assistance with the systems below, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

IMPORTANT NOTICE

Introducing Irdeto’s New Customer Care Portal

We are pleased to welcome customers to our new and improved Customer Care Portal. We are migrating customers to the new platform in a phased approach. If you have received a email from us and have already requested your new password, please log into the new system. If not please continue to use the support systems below.

If you require help or have any questions, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Irdeto Customer Support System

EMEA Customer Support: +31 23 556 2444
Access our 24/7 support service and system, including an extensive knowledge base and incident logging database.

ECHO - Device Support System

EMEA Customer Support: +31 23 556 2444
Facilitate online registration of manufacturers, devices (Set Top Boxes and/or Mobile devices).

Content Management
Customer Self Service Portal

EMEA Customer Support: +31 23 556 2444
Through this self service portal, enter cases, check the status of your cases, search the online knowledge base for frequently asked questions or search the document archive for specific product user guides.

Content Management
Media Solution Center

EMEA Customer Support: +31 23 556 2444
For our clients who are using our media control and monetize solutions, set or adjust your business rules, perform user management, access reports, etc.

Irdeto CC&B Client
Support System

EMEA Customer Support: +31 23 556 2444
For our clients using IBS products, access to our incident management system.

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