If you need assistance with the systems below, please contact Customer Care. For assistance with the ECHO/CRM - Device Support System, contact Partner Care.

Important Notice: Irdeto's email system will undergo maintenance on Saturday, 19 July between 10am and 1pm BST. This maintenance will not affect customer's Production or Stage environments, however, emails to Irdeto Support
will be delayed during this time.

During this maintenance window, please direct urgent support inquiries to the appropriate Support telephone numbers in the tabs below or through Irdeto's Customer Support Portal.


Irdeto Customer Portal

Partner Care

ECHO/CRM - Device Support System


APAC Partner Support:
T: +86 01 852 76460
E: IAGlobalCDI@irdeto.com

Escalations Integration manager:
T: +86 139 1001 1416

Escalations Director:
T: +31 23 556 2577