Customer and Partner Care

If you need assistance with the systems below, please contact Customer Care. For assistance with the ECHO/CRM - Device Support System, contact Partner Care.

Announcing Irdeto’s New Customer Care Portal!

Irdeto Customer Portal

The Irdeto Customer Portal offers several improvements including enhanced incident logging, improved accessibility and search functionality, an update section to stay informed about key dates and product news, and much more. All of your existing case data has been migrated to the new system, along with your username. Instructions for receiving your new password will have been sent to you in the Irdeto Customer Portal Manual. If you have any questions or require assistance, please contact us at irdetocustomerportal@irdeto.com.

Other Customer Care Contacts

Conditional Access

Europe, Middle East & Africa
E: cccaemea@irdeto.com
T: +31 23 556 2444 #1

Americas
E: cccaamer@irdeto.com
T: +1 855 967 7104 (Toll Free North America)
T: +1 612 200 8586 (for LATAM)

Asia Pacific
E: cccaapac@irdeto.com
T: +86 10 85276902

TV Middleware

Europe, Middle East & Africa
E: cccaemea@irdeto.com
T: +31 23 556 2444 #2

Americas
Escalations Director: T: +1 760 429 4220

Asia Pacific
E: cccaapac@irdeto.com
T: +91 9582200631

Europe, Middle East & Africa
E: cccaemea@irdeto.com
T: +31 23 556 2444 (#3)

Americas
E: cccaamer@irdeto.com
T: +1 855 967 7104 (#1)

Asia Pacific
E: cccaapac@irdeto.com
T: +86 10 85276902

Critical Issues

EMEA
T: +31 23 556 2444 (#2)

North America
T: +1 855 967 7104 (#2)

APAC
T: +86 10 85276902

LATAM
T: +1 612 200 8586

Non-critical Issues

Irdeto Customer Portal

Did you receive a Takedown Notice?

Getting this resolved is easy. Find and remove the file from your computer and use the link or email address provided in the Notice to reply to Irdeto (formerly BayTSP) that the infringing file was removed. Replying to the Notice is essential in resolving the issue. If you have problems, please review the Takedown Notice FAQ page. If you still need further assistance, please contact The Compliance Department details below.

E: iicopyright-compliance@irdeto.com
T: +1 408 492 8500

Partner Care

ECHO/CRM - Device Support System

APAC Partner Support:
T: +86 01 852 76460
E: IAGlobalCDI@irdeto.com

Escalations Integration manager:
T: +86 139 1001 1416

Escalations Director:
T: +31 23 556 2577