[placeholder]

If you require assistance with the systems below, please contact Customer Support. For assistance with the ECHO - Device Support System, contact Partner Care.

Irdeto Customer Support Portal

The Irdeto Customer Support Portal is the primary entry point for customer support and provides online incident logging and tracking, access to key updates and product news, as well as access to the Customer Support knowledge base.

For urgent requests, a 24x7 telephone hotline is available per the numbers below. If you have related questions or require assistance, please contact us on the irdetocustomerportal@irdeto.com.



Urgent Support Requests

Please direct urgent requests to the regional 24x7 telephone numbers below:

Conditional Access


Europe, Middle East & Africa
+31 23 556 2444 (#1), 24x7

Americas
North America: +1 855 967 7104 (Toll Free), 24x7
LATAM: +1 612 200 8586, 24x7

Asia Pacific
+86 10 85276902, 24x7

Multiscreen, Rights and Active Cloak


Irdeto NOC (Network Operation Center)
Worldwide: +31 23 556 2444 (#2), 24x7
North America: +1 855 967 7104 (Toll Free), 24x7
LATAM: +1 612 200 8586, 24x7


Anti-Piracy Services

Why have I received a Notice of Copyright Infringement?

If you have received a Notice of Copyright Infringement from Irdeto it is because we have detected that your IP address has been used to download and/or upload a file which contains content that infringes on the copyrights of one or more of Irdeto’s clients.

What should I do if I have received a Notice of Copyright Infringement?

If you have any problems, questions or require additional information, please review the Takedown Notice FAQ page.

If you still require further assistance, please contact The Compliance Department via the contact details below:

E: iicopyright-compliance@irdeto.com
T: +1 408 492 8546 (24 x 7)
T: +1 408 492 8500 (main line)


Partner Care

Please direct partner inquiries to the systems/numbers below:


ECHO - Device Support System
T: +86 10 85304588 (Global Support)
E: IAGlobalCDI@irdeto.com