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Customer Support and Partner Care

Require assistance with the systems below? Please contact Customer Support.
Need assistance with the ECHO – Device Support System? Please contact CAS Partner Support below.
Did you receive a Takedown notice? View our Takedown section.
Having issues with this website? Please contact us at

The Irdeto Customer Support Portal is the primary entry point for customer support and provides online incident logging and tracking, access to key updates and product news, as well as access to the Customer Support knowledge base.

For urgent requests, a 24×7 telephone hotline is available per the numbers below. If you have related questions or require assistance, please contact us at

Urgent Support Requests

Please direct urgent requests to the regional 24×7 telephone numbers below:

Conditional Access

Europe, Middle East & Africa
+31 23 556 2444 (#1), 24×7

North America: +1 888 802 1242 (Toll Free), 24×7
LATAM: +1 612 200 8586, 24×7

Asia Pacific
+86 10 85276902, 24×7

OTT, Media Manager, Control, RRM, ActiveCloak for Media and ActiveCloak for Apps

Irdeto SOC (Service Operation Centre)
Worldwide: +31 23 556 2444 (#2), 24×7
North America: +1 888 802 1242 (Toll Free), 24×7
LATAM: +1 612 200 8586, 24×7

Takedown Notice

Did you receive a Takedown notice and need to contact us?
+1 747 248 6447

CAS Partner Support

Please direct CAS-related inquiries to the systems/numbers below:

ECHO – Device Support System
T: +86 10 85304288 (Global Support)