Customer Support and Partner Care
Require assistance with the systems below? Please contact Customer Support.
Need assistance with the ECHO – Device Support System? Please contact CAS Partner Support below.
Did you receive a Take Down notice? View our Take Down section.
Having issues with this website? Please contact us at website@irdeto.com.
The Irdeto Customer Support Portal is the primary entry point for customer support and provides online incident logging and tracking, access to key updates and product news, as well as access to the Customer Support knowledge base.
For urgent requests, a 24×7 telephone hotline is available per the numbers below. If you have related questions or require assistance, please contact us at SOC@irdeto.com.
Urgent Support Requests
Please direct urgent requests to the regional 24×7 telephone numbers below:
Conditional Access
Europe, Middle East & Africa
+31 23 556 2444 (#1), 24×7
Americas
North America: +1 888 802 1242 (Toll Free), 24×7
LATAM: +1 612 200 8586, 24×7
Asia Pacific
+86 10 85276902, 24×7
OTT, Media Manager, Control, RRM, ActiveCloak for Media and ActiveCloak for Apps
Irdeto SOC (Service Operation Centre)
Worldwide: +31 23 556 2444 (#2), 24×7
North America: +1 888 802 1242 (Toll Free), 24×7
LATAM: +1 612 200 8586, 24×7
Take Down Notice
Did you receive a Take Down notice and need to contact us?
+1 747 248 6447
CAS Partner Support
Please direct CAS-related inquiries to the systems/numbers below:
ECHO – Device Support System
T: +86 10 85304288 (Global Support)
E: IAGlobalCDI@irdeto.com