Infrastructure audits take place before each event. High load (equal to or exceeding previous peak traffic) is simulated for stress-testing and to gather response time metrics. Audits can be limited to your security systems (CAS and DRM) or expanded to encompass the full content value chain infrastructure for OTT or broadcast. Any shortcomings identified in the audit can then be rectified prior to the high-profile event and the tests re-run for benchmarking purposes.
Irdeto’s central control facility acts as the operations nerve center during the event. An Irdeto delivery manager leads a team of technical subject matter experts, each monitoring operator-specific system health indicators (KPIs). Potential issues are identified, isolated and addressed by the team before they can impact viewing. Additional monitoring is provided by Irdeto’s 24/7 Service Operations Centre.
Despite meticulous planning and flawless execution, Irdeto has a trained incident manager on standby throughout each event to deal with any unforeseen issues. Well-rehearsed procedures ensure corrective action is executed in a calm and coordinated manner. Communications channels – including social media – are widened to reduce consumer uncertainly until a resolution is in place.
The Irdeto team publishes performance reports to stakeholders no more than an hour after each event ends. This ensures in-depth analysis occurs while the proceedings are still fresh in everyone’s mind and also allows work on any lessons learned/necessary improvements to begin without delay. Performance trend reports are also produced at pre-agreed intervals.
