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irdeto-video-entertainment-irdeto-experience-bi-suite

Video entertainment / Irdeto Experience

Irdeto BI Suite

Unified business intelligence (BI) suite combining insights, app control and remote support to optimize streaming operations, improve QoS and drive data-driven decisions across pure OTT and hybrid platforms.

Streaming platforms generate vast data but lack unified tools to act effectively on it. This suite transforms fragmented data into actionable intelligence, enabling automation, targeted operations and BI/AI-driven optimization across the entire service lifecycle.

Benefits

Operational visibility

Gain real-time insights across devices, apps and services

Improved engagement

Leverage user behavior data to drive content consumption

QoS optimization

Detect and resolve performance issues proactively

Reduced support costs

Enable remote diagnostics and minimize field interventions

Platform control

Manage apps, devices and user interactions centrally

Data-driven decisions

Use analytics to optimize business and operational strategies

Proven results

40%

faster issue resolution

30%

lower support costs

25%

higher engagement rates

100%

app visibility

Certifications and recognition

Award 3
Advanced TV Innovation of the Year: App Control
Video Tech Innovation Awards 2020
Star award
Streaming Innovation of the Year: Irdeto Experience
Streaming Media European Innovation Awards 2024
awards_placeholder
Best In Digital Distribution: Irdeto Experience
BroadcastPro Manufacturer Awards 2025

Key features

Insights analytics module

Real-time QoS, usage analytics and consumer behavior tracking

Remote device management

Monitor, control and troubleshoot devices remotely

Apps control

Granular control of apps, including blocking and notifications

Advanced fleet search

Search and correlate devices, apps and performance metrics

User journey analytics

Track engagement patterns and optimize user experiences

Campaigns and A/B testing

Target users with messaging, updates and experiments

How it works

Data is collected across devices and apps, analyzed in real time and used to trigger insights, automation, targeted actions and operational controls.

irdeto-video-entertainment-irdeto-bi-suite-how-works

Specifications

  • Platforms: Android TV and RDK.
  • Data type: Anonymized device and usage data.
  • Analytics: Real-time processing.
  • Monitoring: QoS and performance metrics.
  • Control: App and device-level actions, including notifications and messaging.
  • Search: Fleet-wide correlation.
  • APIs: External integration support.
  • Campaigns: A/B testing and targeting cohort/segmentation.
  • Deployment: Cloud-based.
  • Security: Role-based access and audit logs.

Use case scenario

Profile

Tier 1 Pay-TV operator scaling OTT growth through a digital-first platform.

Challenge

Limited visibility, high support costs and inconsistent QoS across devices impact experience.

Solution

Deploy BI suite combining insights, app control and remote support.

Results

Enable faster issue resolution, reduce costs and increase user engagement across services.

Frequently Asked Questions
How does this differ from standard analytics tools?

Combines insights, app control and remote support in one platform.

Can it reduce customer support workload?

Yes, through remote diagnostics and proactive issue resolution.

Does it support real-time decision making?

Yes, with live analytics and instant operational actions.

How does it improve content engagement?

Analyzes user engagement and behavior to enable targeting .

Can operators control third-party apps?

Yes, with granular app monitoring, rules and enforcement.

Is it suitable for pure OTT and hybrid platforms?

Yes, supports Android TV and RDK environments.

How are campaigns and targeting managed?

Through cohort and segmentation.

Is data secure and GDPR compliant?

Yes, with secure role-based access and anonymization of consumer data

Related resources

Explore these expert insights to guide your next move

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Let’s solve your streaming challenges

Every video service faces unique operational and revenue demands. Speak with an Irdeto specialist to explore your challenges and discover secure, scalable solutions built around your business.

Talk to an expert